we have steve and fran here. what's upsetting you is it will be a long time before power goes back on. tell me your situation. >> the power went off last night. they're telling me it will be seven days before power is back on. next sunday afternoon we'll have power. >> reporter: how does that make you feel? i know you work from home. how difficult is the situation for you and your neighbors? >> it's hard to live that way. the neighborhood is black. the street lights don't work. power lines are down. you will run over live power lines. it's impossible to live like that. i have called psg & e, pleaded with them to repair the lines and they said, no, you have to wait your turn. >> reporter: they don't have the resources. >> they don't. >> reporter: your house is really damaged in the major blizzard we had this winter. you just got through fixing that. >> everything. >> reporter: now what? >> my back room, my family room that was repaired is down. a big tree branch hit it and the new roof is gone. on the other side o